Reviews

Trinitario Antonio Selma Monera left a review on 06/05/2019

Experiencia para no repetir

La habitación es muy pequeña, el aseo para minusválidos , la puerta del aseo pegaba contra la cama. La habitación está junto al ascensor, por lo que estuve oyendo llegar gente hasta las 6 de la mañana y a las 7 ya oía a los que se levantaban. La habitación daba a la parte de atrás, un paisaje dantesco, el polvo hacía tiempo que no se limpiaba. Para rematar el desayuno pésimo el único fiambre que había mortadela con aceitunas y la bolleria seca. En fin ustedes creen que con esta experiencia yo repetiría en su establecimiento? Pues no señores, muchas gracias por dejar que de mi opinión. Saludos.

The Agir Springs Hotel responded to this review. View the response.

Hola Trinitario Lamentamos que no se quedó satisfecho con su estancia y que el Hotel Agir no cumplió de sus expectativas. En MedPlaya nuestra meta es ofrecer nuestros huéspedes la mejor experiencia vacacional posible, y con este fin, siempre estamos evaluando nuestros servicios y instalaciones teniendo en cuenta los comentarios de nuestros clientes. Esperemos que al pesar de esto disfrutaran de Benidorm y todo lo que ofrece. Saludos cordiales Hoteles MedPlaya Benidorm

GRAHAM COUSIN left a review on 25/04/2019

Easter break

Good location. Bathroom needs updating. Lack of safety features.

The Agir Springs Hotel responded to this review. View the response.

Hi Graham, Thank you for your comments on your recent stay at the hotel Agir. We are pleased that you had an overall good stay with us although you were not happy with the bathroom. Your comments have been sent to the hotel manager. We hope to see you again in Benidorm and at the hotel Agir! Kind regards, MedPlaya Hotels Benidorm

ANTONIO BURGOS CASTILLEJO left a review on 23/04/2019

VALORACION

Muy buena ubicación. Instalaciones correctas. Trato del personal perfecto

The Agir Springs Hotel responded to this review. View the response.

Estimado Antonio, Nos complace saber que haya disfrutado de su estancia en el hotel Agir y que estuvo contento con el trato recibido del personal. ¡Esperamos volver a verle de nuevo pronto! Saludos cordiales, Hoteles MedPlaya Benidorm

ANA ISABEL ZUDAIRE BELTRAN left a review on 21/04/2019

Fabuloso

Personal de recepción estupendo, solucionan todo satisfactoriamente para el cliente.

The Agir Springs Hotel responded to this review. View the response.

Estimada Ana Isabel, Muchas gracias por sus amables palabras. Es alentador saber que disfrutó de su estancia con nosotros y que estuvo contenta con el servicio del personal de recepción. ¡Esperamos tener la oportunidad de volver a verle de nuevo en el hotel Agir! Saludos cordiales, Hoteles MedPlaya Benidorm

philip mobley left a review on 18/04/2019

Celebration Stay

The staff were really kind to us when they discovered it was our wedding anniversary . Many thanks for the attention. Will definitely return

The Agir Springs Hotel responded to this review. View the response.

Hi Philip, We are delighted that you enjoyed your stay at the hotel Agir, especially as you were here for your anniversary. We look forward to seeing you again! Kind regards, MedPlaya Hotels Benidorm

Diego escribano dieguez left a review on 17/04/2019

Viaje Aniversario boda

Todo bien Tomaron nota de que el 14 era nuestro aniversario para un detalle,pero nunca llego

The Agir Springs Hotel responded to this review. View the response.

Hola Diego Gracias por sus comentarios sobre el hotel Agir. La opinión de nuestros clientes es muy importante para nosotros ya que nos ayuda a mejorar. Lamentamos que no se haya organizado nada para su aniversario. Esperemos darle la bienvenida de nuevo al Agir para futuras vacaciones en Benidorm. Saludos cordiales, Hoteles MedPlaya Benidorm

Joy Barton left a review on 08/04/2019

Short break

Enjoyed our stay would book again

The Agir Springs Hotel responded to this review. View the response.

Hello Joy Thank you for taking the time to share your comments regarding your recent break at the Hotel Agir. It is encouraging to hear that you enjoyed your stay and that you would book again. We hope to welcome you back again in the future. Kind Regards MedPlaya Hotels Benidorm

Luis Serrano Gijón left a review on 01/04/2019

Perfecto

Todo correcto volveremos

The Agir Springs Hotel responded to this review. View the response.

Hola Luis Muchas gracias por compartir su opinión en relación a su estancia en el Hotel Agir. Es un placer recibir su valoración y comprobar que han disfrutado de una agradable estancia con nosotros. Gracias por su confianza y deseamos poder atenderle de nuevo muy pronto. Saludos cordiales,Hoteles MedPlaya Benidorm

Pedro Maria Villar Moteno left a review on 31/03/2019

Extraordinaria instancia

Extraordinaria atención por parte de Tonny en recepción. Limpieza impecable y un toque especial en la habitacion por parte de Anabel. Todo el personal del restaurante muy amables y atentos in especial Jorge que hiene dom de gente. Volvemos en octubre, la reserva esta hecha. Esperamos encontrarnos con la misma gente que nos a atendido tan bien. Para nosotros es mas importante la atencion personal que el precio.

The Agir Springs Hotel responded to this review. View the response.

Hola Pedro Gracias por compartir sus pensamientos sobre el Hotel Agir con nosotros. Estamos encantados de leer que estuvo a gusto en nuestro hotel y que estuvo contento con el servicio del personal Esperamos darle la bienvenida de nuevo al Agir en octubre. Saludos cordiales, Hoteles MedPlaya Benidorm

Jeanette Winfield left a review on 30/03/2019

See you again soon

We has a lovely stay despite the outside sewage replacement works. Kettle and proper mugs and a fridge were very useful to have. Location was perfect for us as we did not want to be in the Brit zone and wanted transport links We will definitely book again for our next visit to benidorm

The Agir Springs Hotel responded to this review. View the response.

Hello Jeanette We are delighted to hear that overall you enjoyed your stay with us at the Hotel Agir and especially liked the location. Thank you for taking the time to share your comments with us and we hope to welcome you back again in the future. Kind Regards MedPlaya Hotels Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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