Reviews
Invitado left a review on 03/06/2013
A very specific Thank You
Having spent a few years living in rural Spain, we have stayed at the Bali, usually just for one night, several times over the past few years when we fancied a weekend at the coast. It does exactly what it ways on the tin; it's a perfectly nice, well-run, family holiday hotel, catering for all ages, with decent food (really good breakfast buffet, one of the best we've seen anywhere in the world), a good bar, two pools, plenty going on and fairly well located. It's always clean, we've not had any trouble with the beds, the staff know their jobs inside out, there's onsite parking (paid for separately, but very useful in this neck of the woods), and various all-inclusive deals if you want them. On this occasion, I just want to comment on something that took place on our last stay, April 2013. When we checked out, we were going to use a UK debit card. The machine took forever and the transaction seemed not to go through, so we just paid with cash. A while later (probably two weeks) when we got back to KL, and checked our banking, we noticed that the transaction had in fact gone through. An e-mail to the Bali (not really expecting much, as it's a big group). Within a couple of working days, we got an e-mail back confirming all of this and saying the funds had been transferred back into our account, which they had. No fuss, no bother, no phone calls; you'd kind of hope that this would be standard, but let's face it, these days it just isn't. So a big Thank You to the Bali - first class! // helenm_250 ( Kuala Lumpur, Malaysia) Reviewed 3 June 2013 / TripAdvisor LLC //
Invitado left a review on 01/06/2013
Good & Bad points
Reception & check in excellent could not fault them, gave us a room free of charge to freshen up on our last day before departure, very polite every time we needed them. Entertainments Team kept the kids entertained throughout the day & night work hard not to pushy with guests not wanting to join in, the kids watched every show from start to finish. Room could do with a set of drawers, plenty of wardrobe space but very few hangers so take your own to be sure as rooms will differ, nice view of pool and sea, housekeeping very good kept room clean constant change of towels we stayed in 2206, TV picked up BBC1 & 2 ITV and Film 4, room not very big but good enough. Bar this is where we had a real issue with this hotel, they have a 2 drink per customer rule which I fully understand during the evening, we were a group of 6 with children, on several occasions during the day we had bar staff ranting & raving at us because one of our group had ordered 4 bottles of water, we had 2 adults looking after the kids so one stayed by the pool watching the children whilst the other went to the bar which caused the problem, they expected us to either leave the kids on their own or get them out of the pool or away from the entertainments team to get water aged 4 & 5 this was never going to happen, we had seen adults sat at the bar drinking themselves stupid & saw one adult fall of a bar stool totaly off his head, no way was I taking children to the bar for obvious reasons, this all happened after we had been there a few days so they were well aware of the dynamics of our group, a little common sense needs to be used whats the difference between a barman serving 2 or 4 bottles of water at once when they know children are with a group? San Miguel beer good, Vodka drinkable, cocktail of the day some very nice, Bacardi like diesel & red wine served chilled!!! Pool plenty of sunbeds at any time of day & they are washed I watched them doing it early in the morning so if you find them dirty its because previous users have left them like it, as for the life guards they are the best I have ever seen, they inspect the pool and surrounding area before the pool opens & they watch the kids like hawks, seen plenty of Spanish life guards sat in chairs nodding off but these guys are outstanding they watch all the kids even if Parents are with them, I was worried we would not get a parasol for the children but you only need to ask the staff and they will get one for you, the pools are well positioned you can sunbathe well into the evening. Food we found very bland with little choice & no section for children which was a first for us & we have stayed in numerous All Inclusives throughout the Costa's, I am a fussy eater but have always found something I could eat but not this time, plenty of salad but very little to go with it in the way of cold meats or cheese, enjoyed the breakfasts but only a couple of meals during our stay, on the plus side it forced us out of the Hotel and we found a little square about 10 minutes walk up the hill with bars and eateries, we had a 3 course meal with half a bottle of wine each for 11.95 euros per head and it was very good, on our second visit we had a 3 course Chinese meal for 4.95 euros a head amazing value & very nice, local bars serve a bottle of San Miguel from 1 euro to 1.85. Exchange if you need to change cash walk down the hill then turn left walk past the Tabac shop on the right then turn right 20 yards down the road on the right Ruben Exchange for best rates 10 minute walk, do not use the one accross the road from the Tabac shop well below what Ruben will give you. // snotthepoint (Blackpool) Reviewed 1 June 2013 / TripAdvisor LLC //
Invitado left a review on 26/05/2013
Excelente trato personal
Me aloje en este hotel en compañía de un familiar durante 5 días. El hotel está situado a 300 m de la playa malpesquera (una playa bastante limpia, agua cristalina aunque bastante fría en mayo). El hotel dispone de dos piscinas independientes. La decoración del hotel es normalita pero suficiente. Las habitaciones son correctas en tamaño y equipamiento. La variedad del restaurante era bastante amplia (4 primeros, 4 segundos, ensaladas, plancha, etc). Merece especial mención el trato del personal, eran todos muy amables, continuamente preocupados por la satisfacción del cliente. Sin duda, si vuelvo a benalmadena repetiré hotel. Excelente relación calidad-precio. // sanders88 (Madrid, España). Opinión escrita el 26 mayo 2013 / TripAdvisor LLC //
Invitado left a review on 26/05/2013
calidad- precio aceptable
hemos estado un fin de semana...el hotel bueno para ser estrellas ( ya que he estado en alguno que aupa)... la comida normal...no hay grandes lujos, pero hay donde comer.... un detalle que han tenido, es que el viernes perdimos la comida y nos la han dado para hoy..cosa que en la mayoría de hoteles no lo hacen.... lo malo es la cuesta que hay de acceso al hotel..pero por lo demás bien... // rubia1983cordoba (Córdoba, España) / Opinión escrita el 26 mayo 2013 / TripAdvisor LLC //