Reviews

marie claude Novais left a review on 03/09/2019

Séjour a tossa

Tout était bien pour nous. Hôtel accueillant, appartements confortables, bon et copieux et variés au niveau de la. Restauration Juste une question:pourquoi il n, y a pas de Fontaine à eau au restaurant.? Petit problème internet Nous avons passe agréable séjour dans cet hôtel et c,est là bas que nous retournerons si nous devons De nouveau séjourner a tossa

Hotel Esmeraldas responded to this review. View the response.

Bonjour Mme. Novais, Nous vous remercions d’avoir pris quelques minutes afin de nous partager votre avis concernant votre séjour à MedPlaya Esmeraldas. Nous sommes très contents de savoir que vous avez eu un beau séjour à notre hôtel. Nous sommes heureux de lire que le buffet a répondu entièrement aux attentes et merci d'apprécié le confort des appartements. Concernant les boissons, nous voudrions souligner que les boissons ne sont pas inclus en demi pension. Merci de votre confiance et nous espérons avoir le plaisir de vous accueillir de nouveau lors d'un prochaine séjour à Tossa de Mar. Salutations, Laura S. Loyalty & Community Manager

Rossella DAgostino left a review on 03/09/2019

ottimo

bel posto comodo personale gradevole ottimo cibo

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. DAgostino, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar. We are flattered to receive your evaluation and we are delighted to know that you enjoyed your stay with us. Thank you for your confidence and we look forward to welcoming you back again in a near future. Best regards, Laura S. Loyalty & Community Manager

SONIA CAMARERO CANO left a review on 03/09/2019

Fin de semana

Fin de semana de relax

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Camarero, Muchas gracias por confiar en MedPlaya Esmeraldas para su estancia en Tossa de Mar. Es un enorme placer comprobar que han podido disfrutar de una agradable y relajada estancia con nosotros y deseamos poder atenderles de nuevo en cualquiera de nuestros hoteles MedPlaya. Saludos, Laura S. Loyalty & Community Manager

KARIM KAFFAL left a review on 02/09/2019

Super vacances !!

Cela fait 4 fois que lon va dans cet hotel, nous navons jamais été déçus !!! 1010 au personnel que nous avons plaisir à retrouver chaque année

Hotel Esmeraldas responded to this review. View the response.

Bonjour M. Kaffal, Merci d'avoir partagé vos impressions à la suite de votre séjour dans notre hôtel MedPlaya Esmeraldas. Nous sommes très contents de savoir que votre séjour à l'hôtel était satisfaisante et nous vous remercions chaleureusement pour ce commentaire en ce qui concerne notre personnel. Merci de votre confiance et nous sommes impatients de vous accueillir à nouveau lors de votre prochaine visit à Tossa de Mar. Salutations, Laura S. Loyalty & Community Manager

MARIE JOSE CROCQ left a review on 02/09/2019

Je recommande

Personnel sympathique et à l écoute

Hotel Esmeraldas responded to this review. View the response.

Bonjour Mme. Crocq, Nous vous remercions d’avoir pris quelques minutes afin de nous partager votre avis concernant votre séjour à MedPlaya Esmeraldas. Nous sommes ravis que vous ayez apprécié votre séjour et merci d'apprécier la gentillesse du personnel. Merci de votre confiance et de votre recommandation et nous espérons avoir à nouveau le plaisir de vous servir dans un futur proche. Salutations, Laura S. Loyalty & Community Manager

Moulin vincent left a review on 02/09/2019

Assez bien

Bon hôtel. Cependant assez chère surtout si on prend le parking. Assez bien situé mis à part le ma que de place. La chambre est pas mal Mis à part le prix qui repousse je reviendrai.

Hotel Esmeraldas responded to this review. View the response.

Bonjour M. Vincent, Nous vous remercions d’avoir pris quelques minutes afin de nous partager votre avis concernant votre séjour à MedPlaya Esmeraldas. Nous sommes très contents de savoir que vous avez eu un beau séjour à notre hôtel et nous espérons vous accueillir à nouveau lors de votre prochain séjour à Tossa de Mar. Salutations, Laura S. Loyalty & Community Manager

christophe MAMY left a review on 31/08/2019

excellent

excellent rapport qualité prix nous conseillons cet hôtel les yeux fermés le personnel est très sérieux et très agréables

Hotel Esmeraldas responded to this review. View the response.

Bonjour M. MAMY, Nous vous remercions pour avoir choisi notre hôtel MedPlaya Esmeraldas pour votre séjour à Tossa de Mar. Nous sommes très honorés de recevoir votre évaluation et merci de mentionner l'excellent rapport qualité prix et d'apprécier la gentillesse du personnel. Merci de votre confiance et de votre recommandation et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura S. Loyalty & Community Manager

Fernando Lázaro Rodrigo left a review on 29/08/2019

Semana agradable

Pasamos una semana muy buena

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Lázaro, Muchas gracias por elegir MedPlaya Esmeraldas para su estancia en Tossa de Mar y por compartir su experiencia con nosotros. Agradecemos su valoración y nos satisface enormemente saber que disfrutaron de una agradable estancia con nosotros. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Tossa de Mar. Saludos, Laura S. Loyalty & Community Manager

SYMEONE KAPANGALA left a review on 28/08/2019

Séjour

Le séjour s’est bien passé, la piscine pas toujours propre, le restaurant petit et souvent les mêmes plats en entrée. Mais l’hotel Est journée situé et propre dans l’ensemble. Personnel agréable

Hotel Esmeraldas responded to this review. View the response.

Bonjour Mme. Kapangala, Nous vous remercions d’avoir pris quelques minutes afin de nous partager votre avis concernant votre séjour à MedPlaya Esmeraldas. Nous sommes heureux de lire que vous avez passé un beau séjour et merci d'apprécier notre emplacement et la gentillesse du personnel. Merci de votre confiance et nous espérons vous accueillir à nouveau dans un future proche. Salutations, Laura S. Loyalty & Community Manager

jean françois BOST left a review on 27/08/2019

Très bruyant

Clim très bruyante juste au dessous du balcon 2nd étage et passage poubelle très tôt le matin Repas correct mais très bruyant aussi

Hotel Esmeraldas responded to this review. View the response.

Bonjour M. Bost, Nous vous remercions pour avoir choisi notre hôtel MedPlaya Esmeraldas pour votre séjour à Tossa de Mar. Nous sommes désolés pour les nuisances occasionnée par le bruit de la clim et le camion poubelle le matin. Nous aurions aimé connaître votre mécontentement pendant votre séjour pour vous proposer un changement de chambre, afin de profiter pleinement du reste de votre séjour. Nous vous remercions de votre confiance et espérons vous revoir bientôt. Salutations, Laura S. Loyalty & Community Manager

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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