Reviews

GLORIA LLORENS left a review on 25/06/2020

Genial Estada

Hotel molt net i amb bona ubicació. La piscina genial per passar una bona estona. Llàstima que no estava obert el restaurant.

CRISTINA left a review on 14/10/2019

Finales de septiembre

Segunda vez que hemos venido y todo muy correcto.

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. CRISTINA, Muchas gracias por elegir de nuevo MedPlaya Esmeraldas para su estancia en Tossa de Mar y por dedicar unos minutos en compartir su experiencia. Agradecemos su valoración y es un placer saber que han disfrutado de una estancia satisfactoria con nosotros. Gracias por su confianza y deseamos poder darle nuevamente la bienvenida en su próxima visita a Tossa de Mar. Saludos, Laura S. Loyalty & Community Manager

VANESA VASILEVA MARINOVA left a review on 27/09/2019

Muy satisfecha .

Muy limpio y tranquilo .

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Vasileva, Muchas gracias por elegir MedPlaya Esmeraldas para su estancia en Tossa de Mar y por dedicar unos minutos en compartir su experiencia. Nos sentimos muy halagados por su valoración y no hay nada más gratificante que comprobar que disfrutaron de una agradable estancia con nosotros. Nos place saber que la limpieza y la tranquilidad de nuestro entorno cumplieron con sus expectativas y deseamos poder darle nuevamente la bienvenida en su próxima visita a Tossa de Mar. Saludos, Laura S. Loyalty & Community Manager

jacques delesalle left a review on 24/09/2019

séjour agréable

Petit souci avec la baie vitrée qui a été réparée rapidement par une personne très qualifiée . Nous reviendrons certainement l’année prochaine avec plaisir.

Hotel Esmeraldas responded to this review. View the response.

Bonjour M. Delesalle, Nous vous remercions pour avoir choisi notre hôtel MedPlaya Esmeraldas pour votre séjour à Tossa de Mar. Nous nous excusons pour les désagréments causés pour le souci avec la baie vitrée et il n'y a rien plus gratifiant pour nous que lire que vous reviendrez nous visiter l'année prochaine. Merci de votre confiance et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Salutations, Laura S. Loyalty & Community Manager

juan jose alonso fernandez left a review on 21/09/2019

Acogedor y familiar

Ideal para descansar porque no está en el centro. Pero está cerca del centro. Es limpio y cada año van haciendo pequeños arreglos o reformas. La comida es variada, tienen detalles de agradecer y para mi gusto está muy bien. Las habitaciones están bien y con balcón. Tenemos niñas y se lo pasan muy bien en las camas del comedor ya veremos cuando crezcan Pero para nosotros lo mejo es el personal: el nucleo del equipo es persona mayor, con carisma, atención y experiencia. El personal de limpieza atentos y muy educados. Los de recepción dispuestos y agradables. El personal de restauración increible, siempre con una sonrisa y dispuestos a cualquier cosa, son lo que ahora está de moda decir, gente proactiva, no esperan a que pase algo para actuar, con su experiencia ya preveen el problema, necesidad....

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Alonso, Muchas gracias por dedicar unos minutos en compartir su experiencia en relación a su estancia en MedPlaya Esmeraldas. Nos sentimos muy halagados por su valoración y por sus amables palabras hacia el personal y por supuesto transmitiremos su motivador comentario a todo el equipo. Gracias por confiar en MedPlaya y deseamos poder darles nuevamente la bienvenida en su próxima visita a Tossa de Mar. Saludos, Laura S. Loyalty & Community Manager

CATHAL O FLATHARTA left a review on 19/09/2019

Review

TdM hotel was excellent value for money, would stay again in a good location, short walk from beach and old town.

Hotel Esmeraldas responded to this review. View the response.

Dear CATHAL O FLATHARTA, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar and for sharing your views with us. We are very happy to hear that you had an overall good stay with us and we would like to thank you for pointing out the good value for money of our hotel. Customer satisfaction is our top priority and there is nothing more satisfying for us than reading that you would stay again with us. Thank you for your confidence and we look forward to welcoming you back again very soon. Best regards, Laura S. Loyalty & Community Manager

BELEN CASTELLANOS GRANDE left a review on 17/09/2019

contentos

la verdad es que hemos estado muy bien y el personal super atento, sobre todo el de el comedor

Hotel Esmeraldas responded to this review. View the response.

Estimada Sra. Castellanos, Gracias por dedicar unos minutos en compartir su experiencia en relación a su estancia en MedPlaya Esmeraldas. Apreciamos su valoración y no hay mayor satisfacción que saber que han disfrutado de una agradable estancia con nosotros. Nuestra prioridad es la satisfacción de nuestros clientes y agradecemos enormemente su mención al personal y por supuesto transmitiremos sus amables palabras a todo el equipo y al personal del comedor en particular. Gracias por su confianza y deseamos poder atenderle de nuevo muy pronto. Saludos, Laura S. Loyalty & Community Manager

Domingo left a review on 11/09/2019

Muy bueno

Todo correcto

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Domingo, Muchas gracias por elegirnos para su estancia en Tossa de Mar y por compartir su opinión con nosotros. Agradecemos su valoración y es un placer saber que han disfrutado de una agradable estancia en MedPlaya Esmeraldas. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Tossa de Mar. Saludos, Laura S. Loyalty & Community Manager

Belian Martínez Rodríguez left a review on 10/09/2019

La imagen exterior no le hace justicia

El apartamento está muy renovado, la instalacion está genial, cocina, habitación y baño, se ve todo nuevo, moderno y agradable. Todo limpio, se está muy a gusto en él. Sin duda lo que necesita es una inversión en la imagen exterior, no hace justicia, la fachada es muy antigua, se nota en las terrazas también. La piscina y zona de terrazas en muy pequeña, con un poco de originalidad podrían tener un espacio mucho más agradable. El personal es excelente y las comidas están bien. La ubicación no es muy buena, sobre todo por las vistas, aunque es una población pequeña y enseguida llegas a todas partes. Estuvimos a gusto.

Hotel Esmeraldas responded to this review. View the response.

Estimado Sr. Martinez, Muchas gracias por elegir MedPlaya Esmeraldas para su estancia en Tossa de Mar y por dedicar unos minutos en compartir su experiencia con nosotros. Es un placer saber que han disfrutado de una agradable estancia con nosotros y nos satisface comprobar que los estudios, la comida y la atención recibida han cumplido con sus expectativas. Agradecemos su comentario en relación a la imagen exterior y por supuesto lo transmitimos al departamento correspondiente para valorar sus aportaciones. Gracias por su confianza y deseamos poder atenderle de nuevo en su próxima visita a Tossa de Mar. Saludos, Laura S. Loyalty & Community Manager

Sandra Volpari left a review on 10/09/2019

Tutto Bene

ci siamo trovati molto bene

Hotel Esmeraldas responded to this review. View the response.

Dear Mrs. Volpari, Thank you for choosing MedPlaya Esmeraldas for your stay in Tossa de Mar and for sharing your views with us. We are very pleased to hear that you enjoyed your stay with us and we look forward to welcoming you again on your next visit to Tossa de Mar. Best regards, Laura S. Loyalty & Community Manager

Website Terms Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Med Playa’s relationship with you in relation to this website.
The term ‘Med Playa’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is MED PLAYA MANAGEMENT, SL Ps General Mendoza 1 6 17002 - (Girona) - Gerona.
Our company registration number is B17076886
Tomo 1.597, Folio 58, Hoja A-21.313, Inscrip. 1ª

The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without [business name]’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of Spain.

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Med Playa and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Med Playa. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Med Playa takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

English Español Català