Reviews

MARGARET CASEY left a review on 06/10/2021

Great Hotel - wonderful staff

Having stayed at the Agir several times previously, we were looking forward to seeing the new refurb version. Bar and reception area are fab, the rooftop pool area is amazing - better than many high end hotels we have stayed. However, the junior suite lacks wardrobe space badly. The allocated area is partly above the safe and shelving unable to hang even a polo shirt and the other is above drawers unable to hang any longline top - forget hanging a dress. There is sufficient room to provide full length hanging. The bed was very comfortable, and massive improvement in the bathroom, with large walk in shower. Overall, we had a great stay and already looking forward to next time.

The Agir Springs Hotel responded to this review. View the response.

Dear Margaret, thank you for taking the time to update us with regards to your latest visit to the Hotel Agir Springs. All of your comments and feedback are important to us. We are pleased that overall you liked the look of the new refurb version. Hopefully we will see you back again soon. Kind regards, MedPlaya Hotels Benidorm

HANNAY JAMES HENRY left a review on 29/09/2021

Long weekend

A very pleasant stay in a clean comfortable hotel well located near to the center of Benidorm. We ate two evening meals in the restaurant and we were very satisfied with our meals. Good,wide choice for breakfast. Friendly staff

The Agir Springs Hotel responded to this review. View the response.

Dear James Thank you so much for your kind words with regards to your time with us at the Hotel Agir Springs. We are delighted that the Hotel ticked all of your boxes and that you enjoyed your stay. We hope to be able to welcome you back again soon. Kind regards, MedPlaya Hotels Benidorm

LUIS CECILIA HIJARRUBIA left a review on 27/09/2021

Sobre el servicio de comedor

Un profesional como la copa de un pico Mario ,agradable ,simpático y atento . Los baños necesitan una restauración

The Agir Springs Hotel responded to this review. View the response.

Estimado Luis, Gracias por tomarse el tiempo a dejarnos una reseña sobre su estancia en el Hotel Agir Springs. Nos alegra saber que tuvo una estancia agradable con nosotros aunque hay cosas podemos mejorar. Gracias por su confianza y será un placer poder darle nuevamente la bienvenida en su próxima visita a Benidorm. Saludos cordiales, MedPlaya Hoteles Benidorm

JOSE FRANCISCO CONTRERAS SAEZ left a review on 22/09/2021

todo muy bien

La estancia de maravilla, lo recomiendo

The Agir Springs Hotel responded to this review. View the response.

Estimado Jose Francisco, Muchas gracias por dejar su valoración sobre el Hotel Agir Springs. Estamos encantados de leer que estuvo a gusto en nuestro hotel. Esperamos darle la bienvenida de nuevo al Agir Springs. Saludos cordiales, Hoteles MedPlaya Benidorm

ANGELES LOPEZ BALLESTER left a review on 22/09/2021

Se puede mejorar comida de cafetería

La comida en el comedor arriba genial pero en la cafetería regula

The Agir Springs Hotel responded to this review. View the response.

Estimada Angeles, Muchas gracias por compartir sus pensamientos con nosotros sobre su estancia en el Hotel Agir Springs. Nos complace que haya pasado una agradable estancia aunque hay cosas que podemos mejorar, siempre estamos evaluando nuestros servicios y instalaciones teniendo en cuenta los comentarios de nuestros clientes. Esperamos volver a verle en un futuro cercano. Saludos cordiales, Hoteles MedPlaya Benidorm

LYDIA MOYA MORALES left a review on 07/09/2021

BIEN

es un hotel muy bonito, pequeño, con lo basico pero en el centro de todo, te pilla todo cerca tanto tiendas como restaurantes.

The Agir Springs Hotel responded to this review. View the response.

Estimada Lydia, Muchas gracias por compartir sus pensamientos con nosotros sobre el Hotel Agir Springs. Nos complace que haya pasado una agradable estancia. Es alentador leer que estuvo contenta con la ubicación. Esperamos volver a verle en un futuro cercano. Saludos cordiales, Hoteles MedPlaya Benidorm

MARCELINO PEREZ ALBERT left a review on 05/09/2021

Estancia

Todo perfecto

The Agir Springs Hotel responded to this review. View the response.

Estimado Albert, Gracias por sus comentarios. Es fantástico leer que estuvo contenta con su estancia en el Hotel Agir Springs. Esperamos volver a verle en futuras ocasiones. Saludos cordiales, Hoteles MedPlaya Benidorm

José Luis Frías Pérez left a review on 30/08/2021

Agradable estancia

Hotel correcto para disfrutar de tus vacaciones. Es nuestro segundo año consecutivo y estamos encantados

The Agir Springs Hotel responded to this review. View the response.

Estimado José Luis Gracias por compartir sus pensamientos sobre el Hotel Agir Springs con nosotros. Estamos encantados de leer que estuvo a gusto en nuestro hotel una vez mas. Esperamos darle la bienvenida de nuevo al Agir Springs. Saludos cordiales, Hoteles MedPlaya Benidorm

ANGELINA FARIA left a review on 23/08/2021

hotel Agir Benidorm

Foi uma experiencia muito agradável a repetir no próximo ano e a recomendar

The Agir Springs Hotel responded to this review. View the response.

Prezada Angela, Obrigado por deixar sua opinião sobre o Agir Springs Hotel. Temos o prazer de saber que você se sentiu confortável em nosso hotel. Você sempre fica feliz em receber comentários positivos sobre o nosso hotel e estamos felizes por você ter tido uma boa estadia conosco. Estamos ansiosos para recebê-lo de volta a Agir Springs. Atenciosamente, MedPlaya Benidorm Hotels

SERGIO JOAQUIN CORDERO CÁRDENAS left a review on 15/08/2021

Muy buena estancia

Es el tercer año que vamos y como en los años anteriores, todo muy bien, buen ambiente, buen trato y buenos servicios

The Agir Springs Hotel responded to this review. View the response.

Estimado Sergio Gracias por compartir sus pensamientos sobre el Hotel Agir Springs con nosotros. Estamos encantados de leer que estuvo a gusto en nuestro hotel una vez mas. Esperamos darle la bienvenida de nuevo al Agir Springs. Saludos cordiales, Hoteles MedPlaya Benidorm

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

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- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

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By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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