Reviews

MR Brian Watt left a review on 12/06/2018

My stay at the flamingo oasis

When booking was asked if I had any requirements did ask for a low floor for my grandson because at 2 and a half they climb but got put on the 9th floor much to high and not very much in the way of kids games at the kids club having to be six Years old to take part but overall had a good time but dont really know if I will come back again with a young child

Hotel Flamingo Oasis responded to this review. View the response.

Hello Brian, Thank you for sharing your views with us regarding your stay at the Flamingo Oasis. The reception staff will always do all they can to accommodate our guests requests, however, this is subject to availability and we are sorry that it was not possible on this occasion. The Medkids entertainment is for children aged 6-12 but it is usually not a problem if younger children want to join in as long as they are accompanied by an adult at all times. We are pleased that you had an overall good holiday in spite of this and we sincerely hope to see you again in Benidorm and at one of the MedPlaya hotels. Kind regards, MedPlaya Guest Relations team

Jason Bellamy left a review on 05/06/2018

Would go back

Really enjoyed my time at the flamingo oasis hotel. All inclusive was good but every night was similar so we ate out a few times. Pool area and rooms are always kept tidy. I would recommend this hotel and I plan on going back in the future.

Hotel Flamingo Oasis responded to this review. View the response.

Hello Jason Many thanks for taking the time to send us your feedback with regards to your recent stay at the Hotel Flamingo Oasis. We are happy to hear that overall you enjoyed your time with us and that you would return again in the future. We hope to be able to welcome you back again soon. Kind Regards MedPlaya, Guest Relations Team

YVONNE MOORE left a review on 27/05/2018

May 2018

lovely break as usual, stayed many times and any areas that needed improving seem to have been addressed. bit busy with children so refuge of solarium was welcome. Staff lovely and helpful as usual.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Yvonne, Thank you for your comments. We are delighted that you once again enjoyed your stay at the Flamingo Oasis. We hope to see you again in the near future! Kind regards, MedPlaya Guest Relations team

susan hatcher left a review on 06/05/2018

excellent

would go to this hotel again without a doubt

Hotel Flamingo Oasis responded to this review. View the response.

Hi Susan, Thank you for your rating. We are pleased that you had a good stay with us and that you would not hesitate to come again. Hopefully it won't be long before we see you again in Benidorm and at the Flamingo Oasis! Kind regards, MedPlaya Guest Relations team

joseph noel moylan left a review on 29/04/2018

mature couple

mature couple

Hotel Flamingo Oasis responded to this review. View the response.

Hi Joseph, Thank you for your rating. We are pleased that you had an enjoybale stay with us. Kind regards, MedPlaya Guest Relations team

NOELIA SANCHEZ OJEDA left a review on 25/04/2018

Inmejorable

Nuestra estancia en este hotel ha sido mejor imposible! La habitación muy confortable y limpieza de 10. La señora de pisos no podía ser más agradable y el resto del personal de 10 también. Cabe destacar la atención recibida por parte de Marcelo en el bufet que fue inmejorable. Todo en general de 10. Volveremos pronto

Hotel Flamingo Oasis responded to this review. View the response.

Estimada Noelia, ¡Muchisimas gracias por sus amables palabras! Nos alegra leer que su estancia con nosotros fue inmejorable y que estuvo contenta con la limpieza y el trato recibido por parte del personal. ¡Esperamos volver a verle de nuevo en los hoteles MedPlaya! Saludos cordiales, Equipo de Relaciones Públicas MedPlaya

Heliodoro GUERRERO TANCO left a review on 19/04/2018

Plutôt positif

Excellent, personnel agréable, bonne nourriture. Animations et spectacles trop orientés ENGLISH, un peu de flamenco aurait été le bienvenu! Les matchs de football exclusivement anglais :jai manqué les matchs du Barça et du Real Madrid en coupe dEurope!

Hotel Flamingo Oasis responded to this review. View the response.

Salut Heliodoro, Merci beaucoup pour vos commentaires sur votre séjour à l'Oasis Flamingo. Nous sommes heureux de savoir que vous étiez confortable pendant votre séjour bien que vous pensiez que dans certains aspects, l'hôtel est plus conçu pour la clientèle britannique.Nous avons envoyé vos commentaires au directeur de l'hôtel. Nous espérons vous revoir à Bendiorm et dans les hôtels MedPlaya. Avec nos meilleures salutations,Équipe de relations publiques, hôtels MedPlaya

brian higginbotham left a review on 19/04/2018

Perfect holiday

Great holiday, great staff, great food and drinks. A very friendly hotel

Hotel Flamingo Oasis responded to this review. View the response.

Hi Brian, We are delighted that you had an enjoyable stay with us at the Flamingo Oasis. We hope to see you again in the near future! Kind regards, MedPlaya Guest Relations team

GARY EATON left a review on 15/04/2018

Swimming pool

We enjoyed our stay , the staff were friendly and activities were fine. The only let down was the outdoor pool temperature. It was so cold that the children didn’t want to play in it. This is unfortunate as this is one of the main things for children when on holiday.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Gary, Thank you for your comments on your recent stay at the flamingo Oasis. Unfortunately, the outdoor pool is very cold this time of the year as it is not heated. We recommend to use the indoor pool instead. We are pleased that you found all the staff to be very friendly. Hopefully we will see you again in Benidorm and at the Flamingo Oasis! Kind regards, MedPlaya Guest Relations team

Daren Goodacre left a review on 13/04/2018

Very good

3rd time we have stayed at this hotel with family and friends, staff are so friendly and easy to talk to. Location is perfect for bars and shops and beach just a walk away. Would stay here again, very happy.

Hotel Flamingo Oasis responded to this review. View the response.

Hi Daren, It's lovely to know that you enjoyed your 3rd stay at the Flamingo Oasis. Hopefully it won't be long before we see you again! Kind regards, MedPlaya Guest Relations team

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MEDPLAYA AMIGO! LOYALTY PROGRAM: TERMS AND CONDITIONS

1. INTRODUCTION

At MedPlaya, our customers are our top priority. That's why we have developed the all-new MedPlaya Amigo! Loyalty Programme, designed to offer our direct customers the best prices, favourable conditions, and exclusive offers and benefits.

MedPlaya Amigo! consists of three levels: Holiday Friends, BFFs, and Soulmates. Your level within the programme increases as you accumulate more stays with us, and with each level, you unlock additional benefits.

The following terms and conditions outline how MedPlaya Amigo! works and can be referred to anytime on the MedPlaya Hoteles website: www.medplaya.com.

MedPlaya Amigo! utilizes a Customer Identification Number to identify members. By accepting these terms and conditions, the MedPlaya Amigo! member confirms their awareness and understanding of the programme’s details.

MedPlaya reserves the right to make necessary amendments to the conditions of MedPlaya Amigo! as it deems necessary.

The advantages of MedPlaya Amigo! are applicable to all MedPlaya hotels, with the exception of Resort Giverola & Bella Vista Beach Club.

2. REGISTERING FOR MEDPLAYA AMIGO!

The programme is available to adults over 18 years old.

Official bodies and companies are excluded from the MedPlaya Amigo! programme.

You can register for MedPlaya Amigo! through the following channels:

- The www.medplaya.com website: Fill out the online registration form with your personal information and accept the provided conditions.
- In MedPlaya Hotels: Use the QR code for registration.

Registration for MedPlaya Amigo! program is free. An email address is required to register for MedPlaya Amigo!, and each registration must have a unique email address.

3. MEDPLAYA AMIGO

Once you have completed registration for MedPlaya Amigo!, you can access your personal MedPlaya Amigo! area on www.medplaya.com. This can be done by identifying yourself with your email address or MedPlaya identification number (ID MedPlaya) and password.

Within the MedPlaya Amigo! dashboard, you can:

- View and download your digital MedPlaya Amigo! identification card, which displays your full name and MedPlaya Identification Number (ID MedPlaya).

- Check and update your personal details.

- View your booking history and easily make new reservations.

- Adjust your access settings for the MedPlaya Amigo! private area.

- Make your next reservation at the best price available!

Please note that your MedPlaya Amigo! membership is personal and non-transferable.

* In order that your discount is applied correctly on arrival it is important that you identify yourself using your ID MedPlaya Amigo! or email associated with your account when making your reservation.

4. BENEFITS OF MEDPLAYA AMIGO

As a member of the MedPlaya Amigo! you will be the first to hear of our promotions and offers* and will enjoy discounts and benefits on your direct reservations at all our MedPlaya Hotels, excluding Resort Giverola/Hotel Bella Vista.
*The inclusion in our Newsletter database is a condition of MedPlaya Amigo!

Discounts and benefits are applied based on your MedPlaya Amigo! membership level, all your stays (direct reservations only) count towards your membership level, and discounts, benefits and rewards are applicable on your stays with us when you have made your reservation on our website www.medplaya.com, through our Call Centre, Guest Service Managers, or directly at the hotel Reception.

Please refer to the table below for the different levels and associated benefits:

[Table of Levels and Benefits]

Your membership level is determined by the number of nights you have stayed with us (only direct reservations confirmed in your name count) in any MedPlaya Hotel within the two years preceding your upcoming reservation check-in date. Please note that membership levels may fluctuate based on this criterion.

Discounts and benefits do not apply to reservations made through third-party agents, online travel agents, or tour operators.

Discounts will be applied to the price of the room occupied by the MedPlaya Amigo! member at check-in, and benefits will be available upon, or shortly after, arrival at the hotel.
Benefits and discounts are not duplicated when more than one MedPlaya Amigo! member occupies a room.

Discounts are applied to the final price of the reservation, excluding extras, and are not applicable to 100% Non refundable bookings.

5. CANCELLING YOUR MEDPLAYA AMIGO MEMBERSHIP

Membership of the MedPlaya Amigo! programme may be cancelled for the following reasons:

- The user may request to cancel their membership of the MedPlaya Amigo! programme by sending an email to: contact@medplaya.com

- MedPlaya Management reserves the right to the temporary or permanent cancellation of the MedPlaya Amigo! members membership under the following circumstances:

- Improper use of the MedPlaya Amigo! Programme.
- Failure to comply with the Terms and Conditions accepted when registering for the programme.
- Inappropriate behaviour at the hotel.
- Cancellation of subscription to Newsletter
- Detection of incorrect data provided when registering for the MedPlaya Amigo! programme.
- The demise of the MedPlaya Amigo! member.
- When no transactions or bookings have been made using your MedPlaya Amigo! account during the past five years.

6. PRIVACY POLICY – DATA PROTECTION

By completing the registration request for the MedPlaya Amigo! programme, the user accepts and authorizes MED PLAYA MANAGEMENT, SL to use and process the personal data provided for the purposes of the customer loyalty programme of the MED PLAYA group, such as the improvement of the commercial relationship with the client and making personalized offers.

Similarly, for the proper fulfilment of the programme, your personal data will be transferred to companies of the MED PLAYA group for the purposes described above.

The Personal Data that you provide will be processed to identify you as a user of the programme and to give you access to the various features and services that are available to users registered in the programme.

The user can, at any time, revoke consent for the processing of their personal data by sending an email to rgpd@medplaya.com. However, the revocation of consent will imply the exclusion of the client from the MedPlaya Amigo! programme.

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